Custom, High Quality Printed Apparel                             
                               T-shirts, tees, tshirts, sweatshirts, tanks, totebags and more. Call us for Info at (305) 295 8061.
                            
                                
Custom Screen Printing Frequently Asked Questions
For Tshirts, t-shirt printing, t shirt design and tropical tee shirts it's always Island Image.   No minimums, high quality, fast service custom apparel printing!
For Tshirts, t-shirt printing, t shirt design and tropical tee shirts it's always Island Image.   No minimums, high quality, fast service custom apparel printing!
Celebrating the Art of the Tee

Below are answers to frequently asked questions concerning SCREEN PRINTING.  Click here for FAQ's for Print on Demand Custom Garment Printing.   If the answer to your question isn't shown below, please email us or call us. We'll be happy to help you.   305.295.8061

ORDERING FAQ’s:
· How do I place an order?
· How do I pay for my order?
· Do I get to see a "sample" before you print my order?
· How long does it take to receive my order?
· Will I receive a confirmation after I place my order?
· Will I be notified after my order has shipped?
· Do you take overseas orders?

ARTWORK FAQ’s:
· What kind of artwork files do you accept?
· How do I get my artwork to you?
· My artwork needs some "touch-up." Is there a charge for that?
· I don’t have a design. Is there a charge to make a design for me?
· I have several designs, do they all add up as 1 order?

GARMENT SIZES/COLORS FAQ:
· Do you offer 2X, 3X, 4X, etc. size shirts?
· Can I mix the shirt sizes in my order?
· Can I mix the shirt types in my order (t-shirts, tanks, golf shirts)?
· What do the "color groups" mean?
· Can I have different ink colors on different color shirts?

PRINTING FAQ's:
· If I reorder, do you keep my artwork or screens?
· Are your T-Shirts screen printed or are they iron-on transfers?
· Will the printing fade on my shirts after a few washings?
· My design has PMS colors, can you match them?
· What is the largest size that can be printed on a T-Shirt?
· I already have shirts. Will you print on them?

GENERAL FAQ’s:
· Do you have a catalog? 
· Where is Island Image located?
· Do you have other offices in the country?
· Do the prices of the products become lower when I buy larger quantities? 
· Can I get less than the minimum order?
· Do you sell "blank" or "unprinted" items?
· Do you sell screen printing equipment or supplies?
· If there is a problem with my order, what do I do?




ORDERING FAQ’s:



How do I place an order?

We offer (3) ways to place an order. You can place an order by phone, e-mail, or by fax.  We will complete the order form and fax or email to you for your signature.  We require all orders to be signed, just so both you and we can be assured that we're all on the 'same page'. 


How do I pay for my order?

Payments can be made in the form of credit card (Visa, MasterCard, American Express), Business Check or money order. You can phone, fax, or e-mail your credit card information to us but we do require a signature on the credit card portion of the order form. For check payment, no work is done until payment is received and check has cleared, so be sure to allow that extra amount of time to the order delivery time. 


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Do I get to see a "sample" before you print my order?

Yes. After you place your order, you will receive an e-mail or a fax, whichever you prefer.   This will show the artwork and state the exact size of the artwork to be printed, as well as the placement. You then have the opportunity to approve or disapprove your proposed artwork/layout. Production does not begin on your order until we receive a signed artwork approval from you.

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How long does it take to receive my order?

It depends on what you are ordering. The typical production time for most custom printed products is 2-3 weeks. This doesn't include shipping time, which is determined by your state. We offer rush service on many items with an expedite fee, please e-mail or call us for availability of this service.

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Will I receive a confirmation after I place my order?

Your signed order form is your confirmation.  You may fax it to us at 305.293.0920 or you may scan and send as an email attachment (.jpg or .pdf preferred)
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Will I be notified after my order has shipped?


On all custom garment orders, you will receive an e-mail notification with the tracking number and details of your shipment if you have provided us with an email address for this purpose. 
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Do you take overseas orders?

Overseas orders taken by our reps are accepted.  Other than that, orders must be shipped inside the US or to a valid APO address.
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ARTWORK FAQ’s:




What kind of artwork files do you accept?


We accept many types of art files.  We require a full-size, high resolution graphic in .tiff, or psd format, and BUILT at a minimum of 300 dpi.in the correct size that you wish to be printed - or vector art in .eps or .ai format that is compatible with Adobe Illustrator CS for PC with colors in separate layers. We request that the graphic you submit be on a transparent background for the most crisp and concise results.   Please be sure that all art IS compatible with PC format and RGB NOT CMYK.  We can do your graphic as well, at a rate of $50 per hour for graphic art services if your artwork is not in the correct format.   If artwork to be submitted requires revision, it will save time and money if the files are submitted with original layers and not flattened nor ‘merged down’. 
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How do I get my artwork to you?

There are several ways to send artwork to us. (1). You can email your art to us (please keep the file size under 10 meg) to info@islandimagedesign.com.   (2). You can place your artwork on a FTP page and we can download it.  (3). You can mail your artwork to us: Island Image, 1122 Whitehead Street, Key West, FL 33040, USA. If you are mailing your art to us, we accept artwork on CD's, Compact Flash disks and SD Card. 

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My artwork needs some "touch-up." Is there a charge for that?

Yes, there will be an artwork charge. The charge is determined by the level of "touch-up" that your design will require. We charge $50 per hour for artwork.  We will estimate the amount of time for the artwork and it will be included in the order you sign.  Please be aware that the artwork charge on the form is only an estimate and could be more. 

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I don’t have a design. Is there a charge to make a design for me?

It depends. We offer many cost effective services for art services, including text only designs, and custom designs from our Limited Edition Tee line.  The art charges are less if we use one of our custom designs as a basis.   If you want us to create a custom design for you based on your ideas or sketches, there will be a charge of $50 per hour.
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I have several designs, do they all add up as 1 order?


No. Each design is treated (and priced) as a separate order.

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GARMENT SIZES/COLORS FAQ:




Do you offer 2X, 3X, 4X, etc. size shirts?


Yes. We offer up to 6X on some of the garments that we offer. However, not all colors are available in these size shirts. Call or e-mail for availability and pricing.

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Can I mix the shirt sizes in my order?


Yes. You can mix the sizes any way that you need to complete your order.  Please be aware that the print size will be the same on all shirts, whether a small or a 4XL.

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Can I mix the shirt types in my order (t-shirts, tanks, golf shirts)?


Yes, as long as the image will be exactly the same on each shirt and will be printed in the same location on all of the shirts. The price that you would pay for each garment is determined by the total number of shirts in your order.

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What do the "color groups" mean?

Minimum order is 36 pieces per design, based on color group of shirt.  For instance, a 36 piece order might include white, ash gray, pale yellows, very light blues, light tans, etc..  OR it might include charcoal, black, dark tans, medium or dark greens, medium or dark blues.  However, the
shirt colors must be similar to avoid an additional minimum.   You may, however, mix the shirt styles and sizes within a design group as long as colors are similar. Please be aware that a shirt designed on one color (white for instance) may look slightly different on other colors (such as yellow or light blue or pink).
  
 


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Can I have different ink colors on different color shirts?

Yes. However, each ink color change will incur an ink color change charge of $20 per color.

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PRINTING FAQ's:



If I reorder, do you keep my artwork or screens?


We keep your artwork on file indefinitely. However, we do not always keep screens as we remake the screens often.  At this time, we are not charging to remake screens, however, you should notify us if you plan to place another order in the very immediate future so that your subsequent order will move along more quickly.
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Are your T-Shirts screen printed or are they iron-on transfers?

At the current time, we screen print ALL t-shirts.  We will have direct print available in the next few months.

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Will the printing fade on my shirts after a few washings?


No. The printed image on screen printed t-shirts is very durable and will hold up for a long time as they are directly printed onto the garment using plastisol ink. The 'hand' of the ink will soften with time and we recommend washing all color tees with a vinegar rinse to help set colors and keep fabrics vibrant for a longer period of time.   Remember:  NEVER iron a screen printed garment.
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My design has PMS colors, can you match them?


We offer PMS color matching on many products. The cost varies depending on the product, but is typically $20.00 per color.


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What is the largest size that can be printed on a T-Shirt?


The maximum image size that we offer is 12.5" x 16"

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I already have shirts. Will you print on them?
 

No.  We prefer to work on quality items that we have experience with.  We cannot guarantee the results on shirts that we are not familiar with, thus we do not print on garments that we do not  provide.

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GENERAL FAQ’s:




Do you have a catalog?

No, we do not offer a catalog. Since each screen printing job is different, it's difficult to have exact pricing in a catalog or online format.  Information and pricing of our available products can be obtained by emailing us or by phoning us.   If you would like more information on any of our products, please email info@islandimagedesign.com or call us 305.295.8061.


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Where is Island Image located?


We are located in the beautiful Florida Keys.

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Do you have other offices in the country?

No, our only office and printing facility is located in Key West. We ship nationwide from this location.

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Do the prices of the products become lower when I buy larger quantities?

Yes. The more you buy, the lower the price for screen printed items.

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Can I get less than the minimum order?


On most items, no. However, there are a few products that we offer below minimum quantities. Call us for availability.

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Do you sell "blank" or "unprinted" items?


Yes. Call us for pricing and availability.

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Do you sell screen printing equipment or supplies?


No.


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If there is a problem with my order, what do I do?


You should contact us immediately by phone, fax, or e-mail. We want to help you resolve the problem as quickly and effectively as possible.

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END OF ANSWERS

 

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