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ORDERING FAQ’s:
How do I place an order?
We offer (3) ways to place an order.
You can place an order by phone, e-mail, or by fax. We will
complete the order form and fax or email to you for your
signature. We require all orders to be signed, just so both you
and we can be assured that we're all on the 'same page'.
How do I pay for my order?
Payments can be made in the form of
credit card (Visa, MasterCard, American Express), Business
Check or money order. You can phone, fax, or e-mail your credit
card information to us but we do require a signature on the credit card
portion of the order form. For check payment, no work is done until
payment is received and check has cleared, so be sure to allow that
extra amount of time to the order delivery time.
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Do I get to see a "sample" before you print my order?
Yes. After you place your order, you
will receive an e-mail or a fax, whichever you
prefer. This will show the artwork and state the exact
size of the artwork to be printed, as well as the placement. You
then have the opportunity to approve or disapprove your proposed
artwork/layout. Production does not begin on your order until we
receive a signed artwork approval from you.
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How long does it take to receive my order?
It depends on what you are ordering.
The typical production time for most custom printed products is 2-3
weeks. This doesn't include shipping time, which is determined by your
state. We offer rush service on many items with an expedite fee, please
e-mail or call us for availability of this service.
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Will I receive a
confirmation after I place my order?
Your signed order form is your
confirmation. You may fax it to us at 305.293.0920 or you may
scan and send as an email attachment (.jpg or .pdf preferred)
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Will I be notified after my order has
shipped?
On all custom garment orders, you
will receive an e-mail notification with the tracking number and
details of your shipment if you have provided us with an email address
for this purpose.
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Do you take overseas orders?
Overseas orders taken by our reps are
accepted. Other than that, orders must be shipped inside the US
or to a valid APO address.
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ARTWORK FAQ’s:
What kind of artwork files do you accept?
We accept many types of art
files. We require a full-size, high resolution graphic in .tiff,
or psd format, and BUILT at a minimum of 300 dpi.in the correct
size that you wish to be printed - or vector art in .eps or .ai
format that is compatible with Adobe Illustrator CS for PC with colors
in separate layers. We request that the graphic you submit be on a
transparent background for the most crisp and concise
results. Please be sure that all art IS compatible with PC
format and RGB NOT CMYK. We can do your graphic as well, at a
rate of $50 per hour for graphic art services if your artwork is
not in the correct format. If artwork to be submitted
requires revision, it will save time and money if the files are
submitted with original layers and not flattened nor ‘merged
down’.
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How do I get my artwork to you?
There are several ways to send
artwork to us. (1). You can email your art to us (please keep the file
size under 10 meg) to info@islandimagedesign.com.
(2). You can place your artwork on a FTP page and we can download
it. (3). You can mail your artwork to us: Island Image, 1122
Whitehead Street, Key West, FL 33040, USA. If you are mailing your art
to us, we accept artwork on CD's, Compact Flash disks and SD Card.
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My artwork needs some "touch-up." Is there
a charge for that?
Yes, there will be an artwork charge.
The charge is determined by the level of "touch-up" that your design
will require. We charge $50 per hour for artwork. We will
estimate the amount of time for the artwork and it will be included in
the order you sign. Please be aware that the artwork charge on
the form is only an estimate and could be more.
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I don’t have a design. Is there a charge
to make a design for me?
It depends. We offer many cost
effective services for art services, including text only designs, and
custom designs from our Limited Edition Tee line. The art
charges are less if we use one of our custom designs as a basis.
If you want us to create a custom design for you based on your
ideas or sketches, there will be a charge of $50 per hour.
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I have several designs, do they all add
up as 1 order?
No. Each design is treated (and
priced) as a separate order.
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GARMENT SIZES/COLORS FAQ:
Do you offer 2X, 3X, 4X, etc. size shirts?
Yes. We offer up to 6X on some of the
garments that we offer. However, not all colors are available in these
size shirts. Call or e-mail for availability and pricing.
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Can I mix the shirt sizes in my order?
Yes. You can mix the sizes any way
that you need to complete your order. Please be aware that the
print size will be the same on all shirts, whether a small or a 4XL.
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Can I mix the shirt types in my order
(t-shirts, tanks, golf shirts)?
Yes, as long as the image will be
exactly the same on each shirt and will be printed in the same location
on all of the shirts. The price that you would pay for each garment is
determined by the total number of shirts in your order.
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What do the "color groups" mean?
Minimum order
is 36 pieces per design, based on color group of shirt. For
instance, a 36 piece order might include white, ash gray, pale yellows,
very light blues, light tans, etc.. OR it might include charcoal,
black, dark tans, medium or dark greens, medium or dark blues.
However, the
shirt colors must be similar to avoid an additional
minimum. You may, however, mix the shirt styles and sizes
within a design group as long as colors are similar. Please be aware
that a shirt designed on one color (white for instance) may look
slightly different on other colors (such as yellow or light blue or
pink).
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Can I have different ink colors on
different color shirts?
Yes. However, each ink color change
will incur an ink color change charge of $20 per color.
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PRINTING FAQ's:
If I reorder, do you keep my artwork or
screens?
We keep your artwork on file
indefinitely. However, we do not always keep screens as we remake the
screens often. At this time, we are not charging to remake
screens, however, you should notify us if you plan to place another
order in the very immediate future so that your subsequent order will
move along more quickly.
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Are your T-Shirts screen printed or are
they iron-on transfers?
At the current time, we screen print
ALL t-shirts. We will have direct print available in the next few
months.
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Will the printing fade on my shirts after a
few washings?
No. The printed image on screen
printed t-shirts is very durable and will hold up for a long time as
they are directly printed onto the garment using plastisol ink. The
'hand' of the ink will soften with time and we recommend washing all
color tees with a vinegar rinse to help set colors and keep fabrics
vibrant for a longer period of time. Remember: NEVER
iron a screen printed garment.
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My design has PMS colors, can you match
them?
We offer PMS color matching on many products. The cost varies depending
on the product, but is typically $20.00 per color.
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What is the largest size that can be
printed on a T-Shirt?
The maximum image size that we offer
is 12.5" x 16"
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I already have shirts. Will you print on
them?
No. We
prefer to work on quality items that we have experience
with. We cannot guarantee the results on shirts that we are not
familiar with, thus we do not print on garments that we do
not provide.
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GENERAL FAQ’s:
Do you have a catalog?
No, we do not offer a catalog.
Since each screen printing job is different, it's difficult to have
exact pricing in a catalog or online format. Information and
pricing of our available products can be obtained by emailing us
or by phoning us. If you would like more information on any
of our products, please email info@islandimagedesign.com
or call us 305.295.8061.
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Where is Island Image located?
We are located in the beautiful
Florida Keys.
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Do you have
other offices in the country?
No, our only office and printing
facility is located in Key West. We ship nationwide from this
location.
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Do the prices of the products become lower when I buy
larger quantities?
Yes. The more you buy, the lower the
price for screen printed items.
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Can I get less than the minimum order?
On most items, no. However, there are
a few products that we offer below minimum quantities. Call us for
availability.
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Do you sell "blank" or "unprinted" items?
Yes. Call us for pricing and
availability.
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Do you sell screen printing equipment or
supplies?
No.
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If there is a problem with my order, what
do I do?
You should contact us immediately by phone, fax, or e-mail. We want to
help you resolve the problem as quickly and effectively as possible.
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