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ORDERING FAQ’s:
How do I place an order?
We offer (3) ways to place an order. You
can place an order by phone, via this website in the web store (under Print On
Demand / order on the menu to the left), or by fax. If you phone or
fax us, we will complete
the order form and fax or email to you for your signature. We
require all orders to be signed, just so both you and we can be assured
that we're all on the 'same page'.
How do I pay for my order?
The easiest way to order is via our webstore (under
Print On Demand / Order on the menu.) If you use the webstore, you
complete the form with your credit card number and no further
signatures are required. Payments can be made in the form of credit
card (Visa, MasterCard, American Express). You can phone, fax, or
e-mail your credit card information to us as well but we do require a signature
on the credit card portion of the order form. If you are a repeat
customer, we can always at your request, have you sign an account
agreement whereas we will always automatically charge the card you
designate for anything that you order.
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Do
I get to see a "sample" before you print my order?
Yes if you request it. By request only, you have two options with Print On
Demand. You can always go with our standard approval
process: after you place your order and request a proof, you will receive an e-mail
or a fax, whichever you prefer. This will show the
artwork and state the exact size of the artwork to be printed, as well
as the placement. You then have the opportunity to approve or
disapprove your proposed artwork/layout. Production does not begin on
your order until we receive a signed artwork approval from you.
A unique option
is that you can receive an actual printed shirt as your proof for the
price of the item plus shipping, with no minimum requirements and no
setup fees.
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How long does it take to receive my order?
It depends on what you are ordering. The
typical production time for most in stock Print On Demand items is 2 - 5
business days, depending on the item. Occasionally we will experience an
out-of-stock issue and we'll notify you if this occurs. The above
production time doesn't include shipping
time, which is determined by your state. We offer rush service on many
items with an expedite fee, please e-mail or call us for availability
of this service.
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Will I receive a confirmation after I place
my order?
From our webstore, you will receive an automated
confirmation. Should you order via fax or phone, we will send you an
order form to sign and so your signed order form is your
confirmation. You may fax it to us at 305.293.0920 or you may
scan and send as an email attachment (.jpg or .pdf preferred)
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Will I be notified after my order has shipped?
On all custom garment orders, you will
receive an e-mail notification with the tracking number and details of
your shipment if you have provided us with an email address for this
purpose.
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Do you take overseas orders?
Overseas orders taken by our reps are
accepted. Other than that, orders must be shipped inside the US
or to a valid APO address.
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ARTWORK FAQ’s:
What kind of artwork files do you accept?
We accept many types of art files. We
require a full-size, high resolution graphic in .tiff, or
psd format, and BUILT at a minimum of 300 dpi.in the correct size
that you wish to be printed - or vector art in .eps or .ai format
that is compatible with Adobe Illustrator CS for PC. We request that the graphic you submit be on a
transparent background for the most crisp and concise
results. Please be sure that all art IS compatible with PC
format and for Print On Demand services only, it may be RGB.
We can do your graphic as well, at a rate of $50 per hour
for graphic art services if your artwork is not in the correct
format. If artwork to be submitted requires revision, it
will save time and money if the files are submitted with original
layers and not flattened nor ‘merged down’.
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How do I get my artwork to you?
There are several ways to send artwork to
us. (1). You can email your art to us (please keep the file size under
10 meg) to info@islandimagedesign.com.
(2). You can place your artwork on a FTP page and we can download
it. (3). You can mail your artwork to us: Island Image, 1122
Whitehead Street, Key West, FL 33040, USA. If you are mailing your art
to us, we accept artwork on CD's, Compact Flash disks and SD Card.
Again, we recommend using our webstore for your order and then, you can
cross-reference the order number on your email, disk or CF/SD cards with
your artwork.
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My artwork needs some "touch-up." Is there a
charge for that?
Yes, there will be an artwork charge. The
charge is determined by the level of "touch-up" that your design will
require. We charge $50 per hour for artwork. We will estimate the
amount of time for the artwork and it will be included in the order you
sign. Please be aware that the artwork charge on the form is only
an estimate and could be more.
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I don’t have a design. Is there a charge to make
a design for me?
It depends. We offer many cost effective
services for art services, including text only designs, and custom
designs from our Limited Edition Tee line. The art charges
are less if we use one of our custom designs as a basis. If
you want us to create a custom design for you based on your ideas or
sketches, there will be a charge of $50 per hour.
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I have several designs, do they all add up as
1 order?
With our Print On Demand service, you may
have as many designs as you wish in one order without setup, film,
screen or color separation charges (whereas custom screen printing
department orders require a minimum number of pieces and setup charge
for each design.)
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GARMENT
SIZES/COLORS FAQ:
Do you offer 2X, 3X, 4X, etc. size shirts?
Yes. We offer up to 6X on some of the
garments that we offer. However, not all colors are available in these
size shirts. Our webstore is up to date on sizes offered for each item.
You may also call or e-mail for availability and pricing.
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Can I mix the shirt sizes in my order?
Yes. You can mix the sizes any way that you
need to complete your order. Please be aware that the print size
will be the same on all shirts, whether a small or a 4XL.
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Can I mix the shirt types in my order (t-shirts,
tanks, golf shirts)?
Yes. The price that you would
pay for each garment is determined by the style of the garment and the
amount of ink used. This is information we can easily give you once we
see your artwork.
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What color garments may I
print on?
We offer a variety of shirts
and garment styles that are printable by our Print On Demand
department. Some of the most popular are noted here on our site, but
there are many more options. Please feel free to call us anytime
about your ideas and any specific garment you'd like to print
on. It's important to note that this technology
lends itself best to light colored shirts. Even medium color
shirts will print well, depending on your design. As an artist or
designer, the important thing for you to remember is this: This
technology does not have the ability to print white ink, therefore,
anything in your design that is white will allow the actual color of
the shirt to show through
to some degree. It is always a good idea as well, to
up the color intensity on your design if it's going on a stronger
colored shirt. The color of the shirt will mix somewhat with the
design, so please feel free to ask us questions as you're designing
your artwork. We're happy to help! Please be
aware that a shirt designed on one color (white for instance) may look
slightly different on other colors (such as yellow or light blue or
pink).
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Can I have different ink colors on different
color shirts?
Just give us a different artwork file for
different colored shirts, if you have made any changes on the colors
for each shirt.
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PRINTING
FAQ's:
If I reorder, do you keep my artwork ?
We keep your artwork on file for a period of not
more than 6 months from the last print date.
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Are your T-Shirts screen printed,
direct-printed or are they iron-on transfers?
At the current time, we are not doing any
iron-on transfers. We offer Print on Demand (or direct garment
printing whereas we print directly on the garment with water-based
inks.) We also offer classic screen printing services.
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Will the printing fade on my shirts after a few
washings?
No. The printed image direct-printed
t-shirts and garments is very durable and will hold up for a long time
as they are directly printed onto the garment using a process that
essentially dyes the fabric fibers. The 'hand' of the ink
is very soft and we recommend washing all color tees with a vinegar
rinse to help set colors and keep fabrics vibrant for a longer period
of time. As with all garments, whether they are printed or
not, as a garment is worn and washed, miniscule amounts of fiber are
lost (result: the ball of lint in your dryer!) As
this happens, obviously the color of any and all garments might fade a
bit in time, as well as anything that was dyed on the
garment.
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My design has PMS colors, can you match them?
We offer PMS color matching on many products. This should solve any
color issues you might have. If you have concerns about the
differences in calibration of your monitor and ours, please be sure to
order a hard-copy proof or garment proof for your order, so that you
can feel comfortable that the colors match your
expectations. Please note tho, there is always the possibility of some
variance in color from what your monitor might show and what our print
process might produce, without a hard-copy print to work with.
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With Print on Demand, what is the largest size that can
be direct-printed on a
T-Shirt?
The maximum image size that we offer is 14"
x 16"
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I already have shirts. Will you print on them?
No. We prefer to work on quality
items that we have experience with. We cannot guarantee the
results on shirts that we are not familiar with, thus we do not
print on garments that we do not provide. Another issue to consider
is that from time to time, there are mistakes on a print run and if we
were to have that occur with one of your shirts, it's very possible
we'd not have the exact item on hand to replace it.
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GENERAL FAQ’s:
Do you have a catalog?
Yes and no. No, we do not offer a
catalog with pricing but we do have a catalog of printable items. Since
each printing job is different, it's difficult to have exact pricing in a
catalog or online format. We do, however, have a number of our
more popular items available online in our webstore.
Information and pricing of our available products can be obtained by
emailing us or by phoning us. If you would like more
information on any of our products, please email info@islandimagedesign.com
or call us 305.295.8061. Long time, high volume clients may request
a catalog of base products from us, but they are not always available and
there may be a charge, based on availability.
Our catalog of blank items IS available to you
and we can send with your first order should you wish. There
may be an additional shipping charge for this.
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Where is Island Image located?
We are located in the beautiful Florida
Keys.
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Do you have other
offices in the country?
No, our only office and printing facility
is located in Key West. We ship nationwide from this location.
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Do
the prices of Direct-Print or Print on Demand garments become lower
when I buy larger quantities?
Yes and no. Because we do not
have minimums for Print On Demand items, the pricing does not go down
until you find you have the need for a considerably larger
quantity. However, after 50 pieces, and depending on the design size, it
is possible that the more
pieces you buy in any one order of any one design, the lower the price may be. We can quote for you based on your order. Please
feel free to call us anytime.
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Can I get less than the minimum order?
Print on Demand does not have a required
minimum order so indeed, yes, you can order whatever you wish - one
piece or 100 pieces!
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Do you sell "blank" or "unprinted" items?
Yes. Call us for pricing and availability.
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Do you sell screen printing or direct printing
equipment or supplies?
No.
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If there is a problem with my order, what do I
do?
You should contact us immediately by phone, fax, or e-mail. We want to
help you resolve the problem as quickly and effectively as possible.
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