Custom, High Quality Printed Apparel                             
                               T-shirts, tees, tshirts, sweatshirts, tanks, totebags and more. Call us for Info at (305) 295 8061.
                            
                                
PRINT ON DEMAND FREQUENTLY ASKED QUESTIONS
For Tshirts, t-shirt printing, t shirt design and tropical tee shirts it's always Island Image.   No minimums, high quality, fast service custom apparel printing!  Sweatshirts, Hoodies, Tanks, Totes and more.
For Tshirts, t-shirt printing, t shirt design and tropical tee shirts it's always Island Image.   No minimums, high quality, fast service custom apparel printing!  Sweatshirts, Hoodies, Tanks, Totes and more.
Celebrating the Art of the Tee
 
Below are answers to frequently asked questions. If the answer to your question isn't shown below, please email us or call us.    We'll be happy to help you.   305.295.8061  (If you're interested in classic custom screen printing services, please click here to view the Custom Screen Printing FAQ.)

ORDERING FAQ’s: 
· How do I place an order?
· How do I pay for my order?
· Do I get to see a "sample" before you print my order?
· How long does it take to receive my order?
· Will I receive a confirmation after I place my order?
· Will I be notified after my order has shipped?
· Do you take overseas orders?

ARTWORK FAQ’s:
· What kind of artwork files do you accept?
· How do I get my artwork to you?
· My artwork needs some "touch-up." Is there a charge for that?
· I don’t have a design. Is there a charge to make a design for me?
· I have several designs, do they all add up as 1 order?

GARMENT SIZES/COLORS FAQ:
· Do you offer 2X, 3X, 4X, etc. size shirts?
· Can I mix the shirt sizes in my order?
· Can I mix the shirt types in my order (t-shirts, tanks, golf shirts)?
· What color garments may I print on?
· Can I have different ink colors on different color shirts?

PRINTING FAQ's:
· If I reorder, do you keep my artwork?
· Are your T-Shirts screen printed, direct-printed or are they iron-on transfers?
· Will the printing fade on my shirts after a few washings?
· My design has PMS colors, can you match them?
· With Print On Demand, what is the largest size that can be printed on a T-Shirt?
· I already have shirts. Will you print on them?

GENERAL FAQ’s:
· Do you have a catalog? 
· Where is Island Image located?
· Do you have other offices in the country?
· Do the prices of Direct Print or Print On Demand products become lower when I buy larger quantities? 
· Can I get less than the minimum order?
· Do you sell "blank" or "unprinted" items?
· Do you sell screen printing or direct printing equipment or supplies?
· If there is a problem with my order, what do I do?

 



ORDERING FAQ’s:



How do I place an order?

We offer (3) ways to place an order. You can place an order by phone, via this website in the web store (under Print On Demand / order on the menu to the left), or by fax.  If you phone or fax us, we will complete the order form and fax or email to you for your signature.  We require all orders to be signed, just so both you and we can be assured that we're all on the 'same page'. 


How do I pay for my order?

The easiest way to order is via our webstore (under Print On Demand / Order on the menu.)  If you use the webstore, you complete the form with  your credit card number and no further signatures are required.  Payments can be made in the form of credit card (Visa, MasterCard, American Express).  You can phone, fax, or e-mail your credit card information to us as well but we do require a signature on the credit card portion of the order form.  If you are a repeat customer, we can always at your request, have you sign an account agreement whereas we will always automatically charge the card you designate for anything that you order.  


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Do I get to see a "sample" before you print my order?

Yes if you request it. By request only, you have two options with Print On Demand.  You can always go with our standard approval process:  after you place your order and request a proof, you will receive an e-mail or a fax, whichever you prefer.   This will show the artwork and state the exact size of the artwork to be printed, as well as the placement. You then have the opportunity to approve or disapprove your proposed artwork/layout. Production does not begin on your order until we receive a signed artwork approval from you.

A unique option is that you can receive an actual printed shirt as your proof for the price of the item plus shipping, with no minimum requirements and no setup fees.  

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How long does it take to receive my order?

It depends on what you are ordering. The typical production time for most in stock Print On Demand items is 2 - 5 business days, depending on the item. Occasionally we will experience an out-of-stock issue and we'll notify you if this occurs.  The above production time doesn't include shipping time, which is determined by your state. We offer rush service on many items with an expedite fee, please e-mail or call us for availability of this service.

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Will I receive a confirmation after I place my order?

From our webstore, you will receive an automated confirmation.  Should you order via fax or phone, we will send you an order form to sign and so your signed order form is your confirmation.  You may fax it to us at 305.293.0920 or you may scan and send as an email attachment (.jpg or .pdf preferred)
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Will I be notified after my order has shipped?


On all custom garment orders, you will receive an e-mail notification with the tracking number and details of your shipment if you have provided us with an email address for this purpose. 
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Do you take overseas orders?

Overseas orders taken by our reps are accepted.  Other than that, orders must be shipped inside the US or to a valid APO address.
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ARTWORK FAQ’s:




What kind of artwork files do you accept?


We accept many types of art files.  We require a full-size, high resolution graphic in .tiff, or psd format, and BUILT at a minimum of 300 dpi.in the correct size that you wish to be printed - or vector art in .eps or .ai format that is compatible with Adobe Illustrator CS for PC. We request that the graphic you submit be on a transparent background for the most crisp and concise results.   Please be sure that all art IS compatible with PC format and for Print On Demand services only, it may be RGB.   We can do your graphic as well, at a rate of $50 per hour for graphic art services if your artwork is not in the correct format.   If artwork to be submitted requires revision, it will save time and money if the files are submitted with original layers and not flattened nor ‘merged down’. 
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How do I get my artwork to you?

There are several ways to send artwork to us. (1). You can email your art to us (please keep the file size under 10 meg) to info@islandimagedesign.com.   (2). You can place your artwork on a FTP page and we can download it.  (3). You can mail your artwork to us: Island Image, 1122 Whitehead Street, Key West, FL 33040, USA. If you are mailing your art to us, we accept artwork on CD's, Compact Flash disks and SD Card.   Again, we recommend using our webstore for your order and then, you can cross-reference the order number on your email, disk or CF/SD cards with your artwork.  

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My artwork needs some "touch-up." Is there a charge for that?

Yes, there will be an artwork charge. The charge is determined by the level of "touch-up" that your design will require. We charge $50 per hour for artwork.  We will estimate the amount of time for the artwork and it will be included in the order you sign.  Please be aware that the artwork charge on the form is only an estimate and could be more. 

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I don’t have a design. Is there a charge to make a design for me?

It depends. We offer many cost effective services for art services, including text only designs, and custom designs from our Limited Edition Tee line.  The art charges are less if we use one of our custom designs as a basis.   If you want us to create a custom design for you based on your ideas or sketches, there will be a charge of $50 per hour.
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I have several designs, do they all add up as 1 order?


With our Print On Demand service, you may have as many designs as you wish in one order without setup, film, screen or color separation charges (whereas custom screen printing department orders require a minimum number of pieces and setup charge for each design.)  

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GARMENT SIZES/COLORS FAQ:




Do you offer 2X, 3X, 4X, etc. size shirts?


Yes. We offer up to 6X on some of the garments that we offer. However, not all colors are available in these size shirts. Our webstore is up to date on sizes offered for each item.  You may also call or e-mail for availability and pricing.

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Can I mix the shirt sizes in my order?


Yes. You can mix the sizes any way that you need to complete your order.  Please be aware that the print size will be the same on all shirts, whether a small or a 4XL.

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Can I mix the shirt types in my order (t-shirts, tanks, golf shirts)?


Yes.   The price that you would pay for each garment is determined by the style of the garment and the amount of ink used. This is information we can easily give you once we see your artwork.  

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What
color garments may I print on?

We offer a variety of shirts and garment styles that are printable by our Print On Demand department. Some of the most popular are noted here on our site, but there are many more options.  Please feel free to call us anytime about your ideas and any specific garment you'd like to print on.   It's important to note that this technology lends itself best to light colored shirts.  Even medium color shirts will print well, depending on your design.  As an artist or designer, the important thing for you to remember is this:  This technology does not have the ability to print white ink, therefore, anything in your design that is white will allow the actual color of the shirt to show through to some degree.  It is always a good idea as well, to up the color intensity on your design if it's going on a stronger colored shirt.  The color of the shirt will mix somewhat with the design, so please feel free to ask us questions as you're designing your artwork.  We're happy to help!  Please be aware that a shirt designed on one color (white for instance) may look slightly different on other colors (such as yellow or light blue or pink).    

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Can I have different ink colors on different color shirts?

Just give us a different artwork file for different colored shirts, if you have made any changes on the colors for each shirt. 

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PRINTING FAQ's:



If I reorder, do you keep my artwork ?


We keep your artwork on file for a period of not more than 6 months from the last print date. 
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Are your T-Shirts screen printed
, direct-printed  or are they iron-on transfers?


At the current time, we are not doing any iron-on transfers.  We offer Print on Demand (or direct garment printing whereas we print directly on the garment with water-based inks.) We also offer classic screen printing services

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Will the printing fade on my shirts after a few washings?


No. The printed image direct-printed t-shirts and garments is very durable and will hold up for a long time as they are directly printed onto the garment using a process that essentially dyes the fabric fibers.   The 'hand' of the ink is very soft and we recommend washing all color tees with a vinegar rinse to help set colors and keep fabrics vibrant for a longer period of time.  As with all garments, whether they are printed or not, as a garment is worn and washed, miniscule amounts of fiber are lost (result:  the ball of lint in your dryer!)   As this happens, obviously the color of any and all garments might fade a bit in time, as well as anything that was dyed on the garment.  
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My design has PMS colors, can you match them?


We offer PMS color matching on many products. This should solve any color issues you might have.  If you have concerns about the differences in calibration of your monitor and ours, please be sure to order a hard-copy proof or garment proof for your order, so that you can feel comfortable that the colors match your expectations. Please note tho, there is always the possibility of some variance in color from what your monitor might show and what our print process might produce, without a hard-copy print to work with.  

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With Print on Demand, what is the largest size that can be
direct-printed on a T-Shirt?


The maximum image size that we offer is 14" x 16"

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I already have shirts. Will you print on them?
 

No.  We prefer to work on quality items that we have experience with.  We cannot guarantee the results on shirts that we are not familiar with, thus we do not print on garments that we do not  provide.
  Another issue to consider is that from time to time, there are mistakes on a print run and if we were to have that occur with one of your shirts, it's very possible we'd not have the exact item on hand to replace it.  

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GENERAL FAQ’s:




Do you have a catalog?

Yes and no.  No, we do not offer a catalog with pricing but we do have a catalog of printable items. Since each printing job is different, it's difficult to have exact pricing in a catalog or online format.  We do, however, have a  number of our more popular items available online in our webstore.   Information and pricing of our available products can be obtained by emailing us or by phoning us.   If you would like more information on any of our products, please email info@islandimagedesign.com or call us 305.295.8061.  Long time, high volume clients may request a catalog of base products from us, but they are not always available and there may be a charge, based on availability. 

Our catalog of blank items IS available to you and we can send with your first order should you wish.   There may be an additional shipping charge for this. 


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Where is Island Image located?


We are located in the beautiful Florida Keys.

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Do you have other offices in the country?

No, our only office and printing facility is located in Key West. We ship nationwide from this location.

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Do the prices of Direct-Print or Print on Demand garments become lower when I buy larger quantities?

Yes and no.   Because we do not have minimums for Print On Demand items, the pricing does not go down until you find you have the need for a considerably larger quantity.  However, after 50 pieces, and depending on the design size, it is possible that the more pieces you buy in any one order of any one design, the lower the price may be.  We can quote for you based on your order.  Please feel free to call us anytime. 

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Can I get less than the minimum order?


Print on Demand does not have a required minimum order so indeed, yes, you can order whatever you wish - one piece or 100 pieces!  


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Do you sell "blank" or "unprinted" items?


Yes. Call us for pricing and availability.

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Do you sell screen printing or direct printing equipment or supplies?


No.

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If there is a problem with my order, what do I do?


You should contact us immediately by phone, fax, or e-mail. We want to help you resolve the problem as quickly and effectively as possible.  

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END OF ANSWERS

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